Human support
How can I help?
For help with recording permissions, editing, captions, exports, purchases, updates, or crash reports, email SaneApps support.
Include these details
- Your SaneVideo and macOS versions.
- What you were doing when the issue appeared.
- The exact error text, if macOS or SaneVideo showed one.
- Whether the problem affects recording, editing, captions, export, or purchase.
Recording permission trouble?
Open System Settings → Privacy & Security, then review Screen & System Audio Recording, Camera, and Microphone. You only need to enable the recording sources you plan to use.