SaneVideo Support

The fastest way to reach us is from the app: open Settings, then About, then Report a Bug. It attaches the details we need.

When you email, tell us your SaneVideo and macOS versions, and whether the problem happened while recording, editing or exporting.

The recording shows no screen

Open System Settings, then Privacy & Security, then Screen & System Audio Recording, and turn on SaneVideo. Quit SaneVideo and open it again; macOS applies the change after a restart of the app.

A take has sound but no picture

The camera sent no video during that take. Unplug the camera, plug it back in, and record again. SaneVideo warns you when this happens.

Clean Up or captions ask for internet

The first time you use Clean Up or captions, SaneVideo downloads its speech model once. Connect to the internet, then press Clean Up again. After that it works offline.

Where did my export go?

Exports go to Movies/SaneVideo/Exports, with vertical Shorts in Exports/Shorts. SaneVideo shows the file in Finder when the export finishes.